Legal

Privacy Policy.

We collect as little as we can, we never sell your data, and we explain everything in plain language.

Last updated: 20 September 2026

1. Overview

This policy explains how Heartalone collects, uses, and protects information when you visit our website or use our services. We keep it deliberately short and plain.

By using Heartalone you agree to the practices described here. If you do not agree, please stop using the platform and contact us with any concerns.

2. Information we collect

We collect only what we need to run and improve the platform.

  • Information you give us: name, email address, and anything you write in a form or message.
  • Account information, once accounts are available: profile details and preferences.
  • Content you submit: stories, comments, and creative work you choose to publish.
  • Technical information: device type, browser, approximate location, and pages visited.

3. How we use information

We use the information we collect to:

  • Provide, operate, and improve Heartalone and its features.
  • Respond to your questions, applications, and partnership enquiries.
  • Send updates you asked for, such as our newsletter. You can unsubscribe at any time.
  • Keep the platform safe, prevent abuse, and meet our legal obligations.

4. Sharing information

We do not sell your personal data. We share information only with service providers who help us run the platform (such as hosting and email delivery), and only to the extent they need it.

We may also disclose information where required by law, or to protect the rights and safety of our users and our team.

5. Cookies

We use a small number of cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used in aggregate.

You can block or delete cookies in your browser settings. Some parts of the platform may not work as expected if you do.

6. Data retention

We keep personal information only as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we delete or anonymise it.

7. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Request deletion of your personal information.
  • Object to or restrict certain processing, and withdraw consent.

8. Children

Heartalone is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with information, contact us and we will remove it.

9. Changes to this policy

We may update this policy as the platform grows. When we make material changes we will update the date at the top of this page and, where appropriate, notify you directly.

10. Contact us

Questions about privacy, or want to exercise your rights? Write to us at hello@heartalone.com and we will respond as quickly as we can.